How to Use Zendesk for Student Support

Zendesk is our main student support platform, designed to help you get answers quickly without leaving your learning environment.

You can use Zendesk to ask questions, request help, and track support conversations — all in one place.

🔍 How to Access Zendesk

1. Log in to your LMS
2. Look for the chat icon in the bottom-right corner of the screen
3. Click the icon to open Zendesk
4. Choose a topic or type your question to get started
   
   

💡 What You Can Use Zendesk For

You can contact Student Support via Zendesk for help with:

• 📝 Assessments and submissions (including requesting more attempts)
• 📘 Logbooks and shadowing hours
• 👩‍🏫 Mentor approval
• ⏱️ Extensions and course progress
• 🔐 LMS or technical issues
• 💬 General course questions
   

Zendesk also shows helpful articles automatically, so you may get an answer instantly without waiting.

✅ Why We Recommend Using Zendesk

Using Zendesk is often faster and easier than email:

• 🚀 Quick answers – Many questions are resolved instantly using articles
• 💬 Stay in one place – No need to open your email or switch platforms
• 🧠 Smart suggestions – Relevant help articles appear automatically
• 👩‍💻 Easy escalation – If needed, you can connect directly with a Student Support Team member
   

📧 When to Use Email Instead

If you prefer, you can still email us at [e-mail], but for the fastest support, we recommend using Zendesk first.

💡 Tip:
Zendesk is available directly inside your LMS and Help Centre — use the chat icon anytime you need help.